To support families to manage the uncertainty that COVID-19 has created for international travel, we are pleased to offer flexible booking terms to you.
Should a student receive a COVID-19 diagnosis before the start of your program or is prevented from travelling to the course on the course start date due to international travel restrictions (i.e. country is on UK government’s Red travel list), the student will be entitled to receive a credit note, postponement to later 2023 date, or rollover to 2024 course, for all fees paid (no charges), on producing proof of a positive diagnosis. In the event of us cancelling our courses, we would offer the option of full refund or credit for 2024.
You should check the rules in the country you are travelling from as they may require children to take a test at the start of your journey to England.
There are different rules for children who have been in a red list country or territory in the 10 days before they arrive in England. There are currently no countries or territories on UK’s red list.
You will be assigned a personal member of our admissions team who will send you a daily update on your child and the news from the school or college throughout their stay. The Admissions Manager will also be available to take your phone calls and answer your emails throughout.
Every student registered with us is covered under our comprehensive travel insurance policy. This means you’ll be covered for any expenses incurred if you contract COVID-19 whilst travelling. You’ll also be covered for any testing costs and we’ll fly you home for medical treatment if required (subject to terms and conditions).
Cover for Covid Isolation
If you are asked to quarantine during your course, you will be covered for an extended stay and a new return flight home.
Booking Changes
You can amend your booking for free if you contract COVID-19 or are officially required to isolate prior to your travel dates, or if your local area goes into a regional lockdown over the dates you are due to depart.
If we know about what we would consider being major changes to your Summer School experience – whether at your chosen campus, or with the advertised programme – we’ll get in touch with you directly to discuss your options. For example, if you have booked to attend a course at one of our campuses, but local restrictions make it prohibitive to enter the area.
We pride ourselves on providing an exceptional experience for students and their families. This personal support begins the moment you make your first enquiry with us and continues through to your child returning safely home. We are regularly inspected by the British Council Accreditation scheme inspectors, who have bestowed points of strength on our Care of Students, Safeguarding Under 18s and Premises & Facilities.
Summer School should be a truly memorable experience for all our students. As such, we are taking steps to guarantee the quality of the experience, and ensure you have the experience of a lifetime. SBC is part of the Dukes Education family of over 20 year-round schools, colleges and nurseries. We have worked carefully with Principals across the business to develop the very best COVID-secure courses based on their experience. The collective professional experience across the group contributes to our safety procedures and course planning.
The situation is dynamic in the UK, as it is worldwide, meaning guidance constantly evolves and changes in line with the scientific data. We will implement whatever guidance is prescribed by the UK Government at the time of the course, and prioritise the wellbeing, safety and learning of all students. This may include but is not limited to: social distancing, PPE inc. face masks, testing, hand sanitising, ventilation and a limit of the no. of students in one group/class. As UK rules and regulations change prior to the summer, this page will be reviewed and revised accordingly.
In line with our Terms and Conditions, if SBC cancels your course then either you will be offered a suitable alternative course or a full refund of all fees paid. In 2020 and 2021, we took the decision to cancel all courses and provided a full refund to all families who requested this.
Should you receive a COVID-19 diagnosis before the start of your program, the student will be entitled to receive a credit note, postponement to later 2023 date, or rollover to 2024 course, for all fees paid (no charges), on producing proof of a positive diagnosis. In the unlikely event of a positive diagnosis for COVID-19 during the course, cover is included for additional travel and accommodation costs.
Students prevented from travelling to the course on the course start date due to international travel restrictions (i.e. country is on UK government’s Amber or Red travel list) will be entitled to receive a credit note, postponement to later 2023 date, or rollover to 2024 course, for all fees paid (no charges).
Every student registered with us is covered under our comprehensive travel insurance policy. If a student is required to quarantine at any point during the course due to a positive COVID test (including the pre-departure test), then you will be covered for an extended stay and a new return flight home.
This should be a known fact well before students’ travel and flights should be booked accordingly. Courses run in two-week blocks, so if they missed their allocated booking because of quarantine, they could move their booking to the next two weeks, subject to availability.
No, insurance will not cover anything to do with government mandates, so flight costs are not covered by the insurance company.
Quarantine while on the course will depend on why they need to quarantine, i.e. if they test positive or exposed to a positive case and need to quarantine, and how long they need to quarantine for. A student wouldn’t be able to extend their stay, as courses run in two-week blocks, so they would need to leave at the end of their course.
If the student needed to quarantine due to a positive test result, any accommodation or flight changes would be covered by the insurance.
If they are quarantining because they have been exposed or they have been specifically told they need to quarantine due to exposure to a person with COVID-19, the insurance would cover any cost associated with rebooking missed flights and additional accommodation. Choosing to extend their stay to make up for lost days is not possible or claimable.
If a student tests positive for COVID-19 and are unable to attend the course, then this would be claimable under the insurance.
Yes, they are fully covered for treatment and, if necessary, flying home or changes to flights, if they test positive for COVID-19.
