Covid-19 Refund Promise

To support families to manage the uncertainty that COVID-19 has created for international travel, we are pleased to offer flexible booking terms to you.

Should a student receive a COVID-19 diagnosis before the start of your program or is prevented from travelling to the course on the course start date due to international travel restrictions (i.e. country is on UK government’s Red travel list), the student will be entitled to receive a full refund, postponement to later 2022 date, or rollover to 2023 course, for all fees paid (no charges), on producing proof of a positive diagnosis. In the event of us cancelling our courses, we would offer the option of full refund or credit for 2023.

This means that you can pay for a course in confidence, knowing that if you are prevented from travelling you will not be penalised in any way.

 

 

SBC International COVID Safety

 

Testing

You should check the rules in the country you are travelling from as they may require children to take a test at the start of your journey to England.

There are different rules for children who have been in a red list country or territory in the 10 days before they arrive in England. There are currently no countries or territories on UK’s red list.

 

Regular Communication

You will be assigned a personal member of our admissions team who will send you a daily update on your child and the news from the school or college throughout their stay. The Admissions Manager will also be available to take your phone calls and answer your emails throughout.

Travel Insurance

Every student registered with us is covered under our comprehensive travel insurance policy. This means you’ll be covered for any expenses incurred if you contract COVID-19 whilst travelling. You’ll also be covered for any testing costs and we’ll fly you home for medical treatment if required (subject to terms and conditions).

Cover for Covid Isolation

If you are asked to quarantine during your course, you will be covered for an extended stay and a new return flight home.

Booking Changes
You can amend your booking for free if you contract COVID-19 or are officially required to isolate prior to your travel dates, or if your local area goes into a regional lockdown over the dates you are due to depart.

When We’ll Get in Contact

If we know about what we would consider being major changes to your Summer School experience – whether at your chosen campus, or with the advertised programme – we’ll get in touch with you directly to discuss your options. For example, if you have booked to attend a course at one of our campuses, but local restrictions make it prohibitive to enter the area.

 

Quality Guaranteed

We pride ourselves on providing an exceptional experience for students and their families. This personal support begins the moment you make your first enquiry with us and continues through to your child returning safely home. We are regularly inspected by the British Council Accreditation scheme inspectors, who have bestowed points of strength on our Care of Students, Safeguarding Under 18s and Premises & Facilities.

Summer School should be a truly memorable experience for all our students. As such, we are taking steps to guarantee the quality of the experience, and ensure you have the experience of a lifetime. SBC is part of the Dukes Education family of over 20 year-round schools, colleges and nurseries. We have worked carefully with Principals across the business to develop the very best COVID-secure courses based on their experience. The collective professional experience across the group contributes to our safety procedures and course planning.

The situation is dynamic in the UK, as it is worldwide, meaning guidance constantly evolves and changes in line with the scientific data. We will implement whatever guidance is prescribed by the UK Government at the time of the course, and prioritise the wellbeing, safety and learning of all students. This may include but is not limited to: social distancing, PPE inc. face masks, testing, hand sanitising, ventilation and a limit of the no. of students in one group/class. As UK rules and regulations change prior to the summer, this page will be reviewed and revised accordingly.

Frequently Asked Questions & Useful Information